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When |
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Amendments to the Copyright Law will come into effect on 1 Jan
2005 |
Frequently Asked Questions
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Q: |
How
do I know if my software is legally licensed? |
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A: |
For a Full Package
product, you should have:
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Any media
supplied with the software, like the CD-ROM
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The End User
License Agreement (EULA)
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The Certificate
of Authenticity (COA)
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Your purchase
invoice or receipt
For OEM Licenses
(already on new PC/notebook), you should have:
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The End User
License Agreement (EULA)
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The Certificate
of Authenticity (COA)
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Your purchase
invoice or receipt for the PC and software
For volume
licenses*, you should have:
* Your Volume
Licenses are tracked online at the various secure online sites.
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Q: |
What
is counterfeit software? |
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A: |
Counterfeit software is
software that has been illegally manufactured or copied. It can be
hard to recognize, but missing key codes or components can signal
a lack of authenticity. Counterfeit software comes without
warranty protection, and you cannot upgrade the software. You also
might have a hard time downloading updates from the software
publisher. |
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Q: |
Do I
own the software I buy? |
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A: |
No. A software license
only gives you the legal right to use a piece of software within
the parameters laid down by the owner of the copyright in that
software. You do not own the copyright in the software itself. |
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Q: |
How
can I check for proper product documentation? |
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A: |
With software already
loaded on your new PC/notebook, you will probably find a label
known as the Certificate of Authenticity (COA) attached to the
bottom of the PC/notebook. For PCs/notebooks older than 3 years,
look for COAs on the cover of the manual or as separate documents.
With Full Packaged Products, you will find a COA on the top or
side of the retail box. For many products, you will find an End
User License Agreement (EULA) inside the box.
Volume licensing purchases are handled almost entirely online.
Your reseller should also provide the legal documentation of your
purchases, such as invoices. |
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Q: |
What
happens if my PC is stolen or I lose my End User Licensing
Agreement (EULA)? |
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A: |
If the software came
pre-installed, the license is attached to that PC and your only
recourse is to file a police report. If you have a Full Packaged
Product license and still have all the original documentation and
CDs proving legal ownership, you have the right to reinstall the
software on a new PC. If you have lost the documentation or CDs or
if these have been stolen, you will need to file a police report.
If the stolen items are covered by insurance, you may process a
claim to replace it.
If the license was purchased through a volume licensing agreement,
you can reinstall the software onto a new PC/notebook.
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Q: |
Is
the use of pirated software in Singapore against the law and will
I be liable under criminal laws? |
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A: |
With effect from 1
January 2005, there will be criminal penalties against significant
wilful infringement regardless of whether the infringement is done
in the course of trade (i.e. not necessarily limited only to sale
of pirated copies). Hence, distribution via the Internet and
significant infringement by companies using infringing software
can be regarded as criminal offences.
It is important for all businesses to put in place policies and
processes to ensure that wilful infringing acts such as the use of
unlicensed software are not carried out in their organizations.
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Q: |
The
internet is full of amazing deals on software programs. Should I
purchase from the Internet although I'm not sure whether the
seller is reputable? |
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A: |
Internet piracy is on
the increase and recent investigation indicates that more than 60%
of software sold through Internet auction sites are counterfeit,
and more than 90% are sold under violation of the publisher's
license agreement. The Internet is a high-traffic area for illegal
copying and/or distributing unauthorized software. It's often the
medium for advertising, offering, acquiring or distributing
pirated software. |
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Q: |
Can
I transfer software from one PC to another? |
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A: |
OEM software installed
on a new PC cannot be transferred to another PC/notebook. If you
bought the software (Full Packaged Product) at a retailer or have
a volume license, you may transfer the software from one PC to
another as long as you have uninstalled it from the previous PC. |
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Q: |
My
head office has a worldwide Enterprise Agreement with Microsoft.
Is my local office covered on Microsoft software usage as well? |
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A: |
Enterprise Agreement
covers a fixed set software on a fixed number of PCs/notebooks.
Therefore, your server software licenses may not be included in
the agreement. Further, the total number of PCs/notebooks covered
by this agreement must cover PCs/notebooks in your territory or
country. You must ascertain this with your head office and ensure
this information goes to your local Microsoft office as well. |
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Q: |
Can
I cut as many Open/Select CDs as I like for people in my company? |
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A: |
Select Agreement
customers may make as many copies of the products licensed as
necessary to distribute the products to its users. All copies of
any product must be true and complete copies (including copyright
and trademark notices) can be made from CD-ROMs, disk sets or a
network source, acquired from or made available by a Microsoft
approved fulfillment source for that product. |
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Q: |
Can
I downgrade my Original Equipment Manufacturer (OEM) version of
Microsoft Windows XP Professional to Windows 98 (second edition)? |
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A: |
Yes, but OEM Downgrade
rights for desktop operating systems apply to Windows XP
Professional only. Please note that downgrade versions of Windows
XP Professional are limited to Microsoft Windows 2000
Professional, Microsoft Windows NT Workstation 4.0 or Microsoft
Windows 98 (second edition). |
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Q: |
Microsoft frequently publishes Service Packs, Fixes and Upgrades.
Am I allowed to install them Free of Charge? |
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A: |
Yes, Service Packs and
Fixes are covered by your EULA. However, Upgrades are only covered
if you have subscribed to Software Assurance or have purchased an
Upgrade License. |
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