NETPAK120                                          Compare Plans            (NETWORK MAINTENANCE PACKAGES)           120 Hours of  On-site network (IT) support. Unlimited free telephone support through out the Day (9 am - 6.00 pm Mon - Fri) Includes network test and troubleshooting service. Transferable - We do not bound you for one year if you have balance Hours left in the first year, the remaining hours can be transferred and used for 3 years Anti-Virus Updating and fine tuning. (provided Anti-Virus Software available) Back up of crucial data. (provided backup device available) And what’s more - we provide termination  option to all are our customer’s which means it’s totally - Risk-free partnership - Balance Hours will be refunded should the contract be terminated within the first 3 months. Web Based customer access System - Issue tickets for any IT issues, Track live status of your current issues or any previous issues. Service includes: all travel, on-site technician time. Flexible response and fix times (2, 4, 8 hour response and fix) Network trained field service engineers backed up by product specialists Single source multi-vendor network support. Single source mixed technology support (security, content, converged networks) ADDITIONAL PERKS:  Free 100 MB of Web Space (Host email or website totally free) Free Preventive measure trip every  quarter (Free 4 network    Maintenance trips every year) Quarterly Reports. 10% Discount on the NETPAK120 Package (If your are moving    from your current vendor) ALL OF THE PACKAGES  PROVIDE: Nation-wide Field Service Fault Management and Technical Assistance Remote Diagnostics Software Support and Maintenance 3rd Partner and Vendor Escalation and Relationships To find out more about this package please use our contact form  or you could reach us on 6837 2336 during office hours 9.00am to 6.00pm.

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