IT NETWORK MAINTENANCE, AMC, IT OUTSOURCING Singapore

How Does it all work?

We have developed a reliable and simple method to assist all of our clients through the inevitable problems encountered with running complex network systems.

We maintain a dedicated call centre that will accept and quantify all incoming queries. All incoming calls are logged and designated, the primary objective is to supply an immediate resolution to the problem.

When this is not possible the issue is either researched in-house or an engineer is scheduled to visit and solve the problem on site. All calls remain open until a satisfactory solution is found, escalation processes within the system ensure that any outstanding logs do not get missed and that the solution is found in the shortest possible time. Due to advances in communications technology Network Maintenance is able to provide a high degree of support directly via remote access over modem, ISDN or leased line connections. Experience in the following platforms / environments means that we can support the majority of office configurations

Win 2003, 2000, NT 3.51, 4.0, 2000, XP

Win 3.1, 95, 98, ME

TCP/IP, IPX , Appletalk, WINS, DNS, DHCP

Website Hosting and Design, Email provision, Virus Protection

To find out more about the above products or current promotions please use our contact form or you could reach us on 6837 2336 during office hours 9.00am to 6.00pm.